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*NEW* Modernization of Correspondence Delivery
The North Carolina Retirement Systems is upgrading the self‑service experience for members, retirees, and benefit recipients. As part of our ongoing modernization efforts, we are now offering email as a method of correspondence delivery.
This change supports faster, more secure, and more efficient communication. The Correspondence Delivery Preference for new members will default to email delivery.
You can view or update your delivery preference at any time by selecting Maintain Personal Information in the left navigation menu of your ORBIT account.
Email continues to be the standard method for timely and secure communication, and this update helps ensure you receive important information with efficiency and security in mind.
NCRS correspondence is sent as a secure, encrypted message and requires members to login and create a password to view documents.
Retirement
Your first retirement benefit payment should be made by direct deposit. Instructions must be received and acknowledged by the Retirement Systems before your effective retirement date. Otherwise, a paper check will be mailed.
Your retirement selection is locked in when the first payment becomes normally due and the first benefit payment date has occurred.
Retirement Online is the most efficient way to apply for your retirement. Located in your secure ORBIT account, Retirement Online is available 120 days from your retirement date for members of the Teachers’ and State Employees’ Retirement System (TSERS) and Local Governmental Employees’ Retirement System (LGERS). For more information about the process, click here.
If you have already submitted your retirement application, you can cancel your application through your ORBIT account or by sending a signed and dated cancellation letter.
If the first payment has already been issued and the first benefit payment date has occurred, you are not able to cancel your retirement.
If you cancel your retirement, you will need to resubmit a retirement application when you are ready. These applications are processed in the order received.
Resubmitting a retirement application may present a delay in the available retirement date and payment, which require processing time as we head into the busy retirement season.
If you are considering canceling your retirement, it is important to also communicate directly with your employer to confirm the availability of your position.