North Carolina Retirement Systems
Request a callback or submit an email inquiry at ORBIT.myNCRetirement.gov.
Log in to your ORBIT account and select the Reach A Counselor tab on the left navigation. Submitting your inquiry this way automatically confirms your identity and allows a quicker response.
Email: NC.Retirement@nctreasurer.com
Websites:
Call Center: 919.814.4590
Available 8:30 am – 4:30 pm, closed for lunch 11:30 am – 12:30 pm
Phone number: 919.814.4590
| Automated Menu Selection | Task |
|---|---|
| Press 1 | if you need assistance with ORBIT |
| Press 2 | if you are a current or former teacher, state, county or local employee, OR if you are an employer calling with a memeber |
| Press 3 | to report a member death |
| Press 4 | to inquire about a deceased member's benefits |
| Press 5 | for the Firefighters' and Rescue Squad Workers' Pension Fund, National Guard Pension Fund or an elected official's pension fund |
| Press 6 | for the Employer Reporting department |
| Press 7 | for all other options or if you are unsure what option you need |
| Holiday | Observance Date | Day of Week |
|---|---|---|
| New Year’s Day | January 1, 2026 | Thursday |
| Martin Luther King, Jr. Birthday | January 19, 2026 | Monday |
| Good Friday | April 3, 2026 | Friday |
| Memorial Day | May 25, 2026 | Monday |
| Independence Day | July 3, 2026 | Friday |
| Labor Day | September 7, 2026 | Monday |
| Veterans Day | November 11, 2026 | Wednesday |
| Thanksgiving | November 26 & 27, 2026 | Thursday & Friday |
| Christmas | December 24, 25 & 28, 2026 | Thursday, Friday & Monday |
North Carolina State Health Plan
Retiree health questions should be directed to the State Health Plan, including eligibility and coverage questions.
Eligibility and Enrollment Support Center: 855.859.0966
Email: ppo.inquiries@nctreasurer.com
Websites:
NC 401(k) and NC 457 Plans
Supplemental Retiree Insurance (offered through Pierce Insurance)
(Optional Vision, Dental & Identity Theft Protection)
Call Center: 855.627.3847
Email: info@pierceins.com
Websites: